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HEALTHCARE / ANONYMISED CASE EVIDENCE

Separating Orthopaedic OPD Demand from Surgery Intent

LOCATIONGreater Noida, India

BUDGET CONTEXTObserved account spend included ₹99,583 on the OPD programme during the reviewed period.

ORIGINAL PROBLEM

The account was generating general OPD interest while the commercial priority shifted toward knee, joint, spine and sports-injury surgery enquiries.

BEFORE AND WORKING-PERIOD OBSERVATIONS
OPD programme CTR11%

Platform-level snapshot from the reviewed period.

Average CPC₹59.42

OPD programme snapshot.

High-intent exact keyword CTR16.89%

Selected orthopaedic local-intent keyword.

Selected keyword CPC₹68.31

Same exact keyword observation.

WHAT CHANGED

The account decision moved closer to the business outcome.

  1. 01

    Treat phone clicks as an intermediate signal until call quality is known

  2. 02

    Protect separate budgets for surgery intent

  3. 03

    Use procedure and location relevance in ad-to-page message match

  4. 04

    Review search terms with the clinic rather than optimising only to platform conversions

HONEST LIMITATION

The available conversion record did not prove that every tracked call became a surgery consultation. The case therefore reports traffic and tracking observations, not a guaranteed procedure outcome.

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